We accept returns within 7 days upon your receipt of product(s), for items in their original condition that have not been worn, altered or washed, without make-up marks and with all tags attached. And we can only accept returns for the reasons of fitting or quality issue (if any, as we check each order carefully before we ship it/them to you), we cannot accept returns on the basis of a change of heart. We reserve the right to refuse returns if these conditions are not met.
- Create your exchange or return in your WANG MENG account
- Once exchange or return approved, book your complimentary collection with DHL Express, send your purchase back to us
- You'll have to make payment for the return/exchange shipping fee on you own cost, return/exchange shipping cost will be deducted from your original order(s).
- Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your WANG MENG account if we are not otherwise informed to refund to your payment account in advance. Account balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
Please note that our made to measure/ bespoke piece(s) are customized for your personal fit, thus all the made to measure/bespoke items are final sale, we cannot accept returns on the basis of a change of heart.
In the very rare case if there would be an issue with the quality or fabrication of your made to measure/ bespoke garments, you can return them for online-store credit in accordance with our terms and conditions. Please contact us within 7 days after receiving your order for assistance, we are here to help and will try our best if any quality issue arises.
If you have any questions before placing the order, please do not hesitate to contact us or arrange live chat/call with us, we're always here to help.